Appliance Repair Expert

Reviews

• ★ ☆ ☆ ☆ ☆

  22.06.2024

  ANSHUL MEHRA

  I wanted to give negative stars if i could. They dont even deserve 1 star. In May 2023, I contacted appliance repair expert in Guelph for repairing my washing machine and dryer. An appointment was booked for diagnosing the problem (I don’t remember the exact date) at 9 am in the morning as I had to go out of my house by 10am for work. They said they will be there by 9am. I waited on the specified day till 10:30am. No one showed up. I even called them continuously, but no one answered. I got a call at 11am saying that they are coming. I told them that I have left the house and I waited for them for 1:30hr. There was no apology, and the person was very rude. he said, "do you don’t want us to come" and i said yes as I had already left the house. So, they did not come, and no service was provided. After few months, I got a call from collection agency saying that I owed money to this company. I TOLD HER THAT I WAS NEVER CONTACTED BY THEM FOR THE PAYMENT OR SENT AN INVOICE. I explained the situation, the lady said that they have got similar response from other people also about this company. She said that she will close the file and I don’t have to pay anything. After that there was no correspondence. During this whole time the company did not even contact me once and did not even send me any invoice. In May 2024, I got an email from Dixon commercial (collection agecy) that they tried to contact me on several occasions and since I did not respond they are sending me this email. I replied and explained the whole situation to them. But they did not care about the explanation. I even called and left numerous voice mails but no response. On further pressing the issue, they sent me an invoice whihc was totally rubbish. I again explained them the situation, but they still did not care. I got an email again today saying that they will report me to the credit bureau if I don’t pay. When no service was given, when they did not keep the appointment time, how can they expect me to pay. This was outright extortion. SInce i did not want get in the mess i ended up paying. BUT BE CAREFUL. THEY WILL BILL AND THEN EXTORT MONEY THROUGH COLLECTION AGENCY EVEN IF THEY DONT SHOW UP FOR THE APPOINTMENT